How to Deal with a Complaint?
哎呀，唱歌要訂位，找客服；手機帳單有問題，找客服。生活上各種疑難雜症，找客服就對了。客服人員非常強大，因為【沒有「客服」不了的事】！
(Tiffany is answering an online call at her office.)
Tiffany: AMC Phones Customer Service, this is Tiffany speaking.
Caller 1: Yes. I have a question about the new smartphone I bought.
Tiffany: Sure, how can I help you?
Caller 1: Well, sometimes it doesn’t turn on when it should. And at other times, it will freeze while I’m using it.
Tiffany: I’m sorry to hear that, sir. If you take it to one of our stores, they will look at it for you for free. Is there anything else I can help you with?
Caller 1: No, that’s it for today. Thank you, good-bye.
(Tiffany takes another online phone call.)
Caller 2: Hello? Is this AMC Phones?
Tiffany: Yes, this is Tiffany at AMC Phones Customer Service. How may I help you?
Caller 2: I’m having some problems with my smartphone. It occasionally stops working while I’m using it. Also, sometimes when I try to turn it on, it won’t do anything.
Tiffany: I apologize for any trouble this has caused you, miss. We’ve receivedsimilar complaints. I will report your problems to our technicians, and they’ll look into it right away.
Caller 2: Thank you. I’m just really disappointed with this phone, especiallyconsidering how expensive it was to buy.
Tiffany: I understand, miss. Once the problems are solved, we will contact you immediately. May I have your name and phone number?
Caller 2: Sure, thank you so much for doing this.
中文翻譯
（蒂芬妮在辦公室接聽一通線上來電。）
蒂芬妮：這裡是AMC電信客服，我是蒂芬妮。
來電者1：嗯，我對於剛買的新型智慧型手機有個疑問。
蒂芬妮：好的，我可以怎麼幫助您？
來電者1：是這樣的，有時候它會無法正常啟動；而有的時候，我用一用它就當機了。
蒂芬妮：先生，我很抱歉。若您將手機拿到我們任何一間門市，他們會免費幫您檢查。請問還有任何我幫得上忙的嗎？
來電者1：沒有，就這樣了。謝謝妳，再見。
（蒂芬妮接起另一通線上來電。）
來電者2：喂，是AMC電信嗎？
蒂芬妮：是的，我是AMC電信客服的蒂芬妮，我該怎麼幫助您呢？
來電者2：我的智慧型手機有些問題。它偶爾在我使用的時候當機；而有時候我要開機，它卻一動也不動。
蒂芬妮：很抱歉造成小姐您任何的困擾。我們已經接到類似的客訴；我會呈報您的問題給我們的技術人員，他們會馬上仔細檢測。
來電者2：謝謝。我真的對這支手機很失望，尤其考量到它的售價又那麼高。
蒂芬妮：我了解。一旦問題獲得解決，我們會立即與您連絡。方便留下您的姓名及電話號碼嗎？
來電者2：當然！很感謝妳的幫忙。
Vocabulary
service n. 客服中心；服務
Visitors of the museum can ask the service center for help.
博物館的遊客可至客服中心請求協助。
smartphone n. 智慧型手機
Many people use smartphones now because they are convenient.
現在很多人使用智慧型手機，因為它們很方便。
occasionally adv. 偶爾地；偶然地
California is sunny most of the time, but it occasionally rains.
加州大部分的時間都是晴天，偶爾才會下雨。
receive v. 收到；接到
(receive-received-received)
Sophia received much praise for her beautiful dance in the show.
蘇菲亞在表演中優美的舞姿使她收到許多讚美。
technician n. 技術人員
We called a technician to fix the computers in our office.
我們致電請技術人員修理辦公室裡的電腦。
especially adv. 特別地；尤其地
Adam loves to read, especially in his free time.
亞當熱愛閱讀，特別是在他閒暇之際。
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